# Vanta: DocuSign integration failing to pull access-related data

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-07-18 13:06 UTC · Resolved: 2023-07-27 23:00 UTC · Duration: 9 d
- Updates: 1
- [Vendor status page: https://status.vanta.com/incidents/jyyqxb9sr2vk](https://status.vanta.com/incidents/jyyqxb9sr2vk)
- [Company: Vanta](https://rewindex.com/company/vanta.md)

## Timeline of updates

- **resolved** 2023-07-27 23:00 UTC: We have now fixed this issue, to resolve this issue customers must reconnect DocuSign by navigating to the Integrations Page and selecting the "Reconnect" option for DocuSign that shows at the top of the page. We apologize for any inconvenience this may cause. Please reach out to support@vanta.com if you continue to see any issues with connecting DocuSign.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/vanta/incidents/jyyqxb9sr2vk · Markdown: https://rewindex.com/company/vanta/incidents/jyyqxb9sr2vk.md · JSON: https://rewindex.com/api/v1/companies/vanta/incidents/jyyqxb9sr2vk · Generated 2026-10-18T09:42:55.794Z