# Vanta: Questionnaire Automation and Trustpage Trust Centers failing to load for logged-in users

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-12-09 01:23 UTC · Resolved: 2023-12-09 04:35 UTC · Duration: 3.2 h
- Updates: 1
- [Vendor status page: https://status.vanta.com/incidents/c3kyj51b8n15](https://status.vanta.com/incidents/c3kyj51b8n15)
- [Company: Vanta](https://rewindex.com/company/vanta.md)

## Timeline of updates

- **resolved** 2023-12-09 04:35 UTC: We've seen consistently restored functionality for the past 5 minutes for both Trust Center and Questionnaire Automation. Thanks for your patience as we worked through this with our downstream provider. Details below. At approximately 00:20 UTC we began noticing failed requests in our backend applications. Investigation revealed the failures were happening with an upstream data provider. After opening a support ticket with the provider their support team was able to identify and mitigate the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/vanta/incidents/c3kyj51b8n15 · Markdown: https://rewindex.com/company/vanta/incidents/c3kyj51b8n15.md · JSON: https://rewindex.com/api/v1/companies/vanta/incidents/c3kyj51b8n15 · Generated 2026-10-18T12:21:59.748Z