# Upstash: Upstash Redis – intermittent connection issues in some regions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-14 15:47 UTC · Resolved: 2026-05-14 17:31 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: Mumbai, India (ap-south-1), Redis Global - Mumbai, India (ap-south-1), Redis Global - Sydney, Australia (ap-southeast-2), Sydney, Australia (ap-southeast-2), N. Virginia, USA (us-east-1), Redis Global - N. Virginia, USA (us-east-1), N. California, USA (us-west-1), Redis Global - N. California, USA (us-west-1)
- [Vendor status page: https://stspg.io/qyl44kv5lw09](https://stspg.io/qyl44kv5lw09)
- [Company: Upstash](https://rewindex.com/company/upstash.md)

## Summary

Upstash Redis had a major incident causing intermittent connection timeouts or elevated error rates in us-east-1, us-west-1, ap-southeast-2, and ap-south-1 from 2026-05-14 15:47 UTC to 2026-05-14 17:31 UTC, lasting 1 h 44 min. Upstash attributed it to unexpected proxy load and applied workarounds to relieve pressure; the incident was resolved. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2026-05-14 15:47 UTC: We identified intermittent connection issues affecting some regions. Fix is being deployed. We'll update the list of affected regions shortly.
- **identified** 2026-05-14 15:49 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-05-14 16:00 UTC: A fix has been implemented and we are monitoring.
- **resolved** 2026-05-14 17:31 UTC: Earlier today, unexpected load on our proxies caused intermittent connection issues for Upstash Redis in the following regions:  us-east-1, us-west-1, ap-southeast-2, and ap-south-1.  During this period, some clients may have seen connection timeouts or elevated error rates when reaching their databases. Our team identified the issue quickly and applied workarounds to relieve pressure on the affected proxies. Connection health has since been restored and we've been monitoring the regions to confirm everything is stable. All systems are now operating normally. We appreciate your patience and apologize for any disruption this may have caused.

## Rewindex changes for this incident

- 2026-05-14 15:47 UTC: [Major incident: Upstash Redis – intermittent connection issues in some regions](https://rewindex.com/change/id30a534885c938.md)


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Canonical: https://rewindex.com/company/upstash/incidents/cfrqjwdyrr4v · Markdown: https://rewindex.com/company/upstash/incidents/cfrqjwdyrr4v.md · JSON: https://rewindex.com/api/v1/companies/upstash/incidents/cfrqjwdyrr4v · Generated 2026-10-18T11:45:02.434Z