# Unbounce: Newly Added Domains Stuck in "Configuring" State

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-21 23:29 UTC · Resolved: 2025-07-22 11:51 UTC · Duration: 12 h
- Updates: 4 · Affected components: SSL Certificate Provisioning, Third Party Providers
- [Vendor status page: https://stspg.io/d6zzxydkw8fn](https://stspg.io/d6zzxydkw8fn)
- [Company: Unbounce](https://rewindex.com/company/unbounce.md)

## Summary

Unbounce reported a major outage starting 2025-07-21 23:29 UTC: newly added custom domains were stuck in “Configuring,” while existing domains were unaffected. Unbounce attributed the issue to a Let's Encrypt outage affecting new SSL certificates; it was resolved at 2025-07-22 11:51 UTC after 12 h 22 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-07-21 23:29 UTC: Unbounce is currently experiencing an issue with configuring custom domains that have just been added. All existing domains are unaffected. We are currently investigating this issue and are working to get it resolved as soon as possible. Subscribe to this status page to receive notifications on updates as they are made available.
- **monitoring** 2025-07-22 00:04 UTC: We have identified that the issue is caused by Let's Encrypt – the 3rd party SSL certificate provider we use. They are currently experiencing an outage that affects how our domains get new SSL certificates. For more information on the outage, check out their status page: https://letsencrypt.status.io/. We are monitoring the status of the Let's Encrypt outage and we'll be back with more updates at a later time.
- **monitoring** 2025-07-22 04:25 UTC: We have seen recovery of Let's Encrypt – the 3rd party SSL certificate provider we use.  All impacted domains have recovered. New custom domains may remain in a configuring state for longer than normal, as the 3rd party system recovers from the resulting high traffic volumes.
- **resolved** 2025-07-22 11:51 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-07-21 23:29 UTC: [Major incident: Newly Added Domains Stuck in "Configuring" State](https://rewindex.com/change/ia4fcee63c72580.md)


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Canonical: https://rewindex.com/company/unbounce/incidents/8yrhqmfxtjp9 · Markdown: https://rewindex.com/company/unbounce/incidents/8yrhqmfxtjp9.md · JSON: https://rewindex.com/api/v1/companies/unbounce/incidents/8yrhqmfxtjp9 · Generated 2026-10-18T13:39:22.964Z