# Typeform: Typeform Workspaces - Degraded - Unable to access Workspace "Sorry, there's a problem on our side"

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-10-07 14:04 UTC · Resolved: 2024-10-07 15:19 UTC · Duration: 1.3 h
- Updates: 2 · Affected components: Form templates, Workspaces, Teams & Templates - Form templates
- [Vendor status page: https://stspg.io/kcbwfgk5wgz0](https://stspg.io/kcbwfgk5wgz0)
- [Company: Typeform](https://rewindex.com/company/typeform.md)

## Summary

Typeform reported a major incident preventing access to Workspaces, with users seeing “Sorry, there's a problem on our side.” It started at 2024-10-07 14:04 UTC and was resolved at 2024-10-07 15:19 UTC, lasting 1 h 15 min; Typeform implemented a fix and said it would investigate the cause. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-10-07 14:04 UTC: We have identified errors impacting our Workspaces. Users navigating workspaces may be impacted. We are working on a resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: ZD 801450 \| INC-66
- **resolved** 2024-10-07 15:19 UTC: We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.  Thanks for your understanding & sorry for any inconvenience this has caused.

## Rewindex changes for this incident

- 2024-10-07 14:04 UTC: [Major incident: Typeform Workspaces - Degraded - Unable to access Workspace "Sorry, there's a problem on our side"](https://rewindex.com/change/i9f4e1eb3ea9913.md)


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Canonical: https://rewindex.com/company/typeform/incidents/zdrg6m6zqxwr · Markdown: https://rewindex.com/company/typeform/incidents/zdrg6m6zqxwr.md · JSON: https://rewindex.com/api/v1/companies/typeform/incidents/zdrg6m6zqxwr · Generated 2026-10-18T11:44:28.252Z