# Typeform: Typeform Platform unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-03-24 09:51 UTC · Resolved: 2024-03-24 11:17 UTC · Duration: 1.4 h
- Updates: 5 · Affected components: Developer Platform - Developer Portal, Developer Portal, Admin - Subscription, Subscription, Forms / Renderer - Media, Media, Responses, Results - Responses, Developer Platform - Responses API, Responses API, Form templates, Workspaces, Teams & Templates - Form templates, Builder / Create UI - Media, Media, Connect/Integrations - Integrations, Integrations, Connect/Integrations - Webhooks, Webhooks, Insights, Results - Insights, Forms / Renderer - Open/Load forms, Open/Load forms, Public Pages - www.typeform.com, www.typeform.com, Developer Platform - Webhooks API, Webhooks API, Share link, Share Panel - Share link, Blog, Public Pages - Blog, Create API, Developer Platform - Create API, Builder / Create UI - Publish form, Publish form, Builder / Create UI - Form creation, Form creation, Forms / Renderer - Submit responses, Submit responses, Account Settings, Admin - Account Settings, Public Pages - Public Template Gallery, Public Template Gallery, Back-End, Builder / Create UI - Email Follow-ups, Email Follow-ups, Pricing page, Public Pages - Pricing page, Log-in/Applications (OAuth), Workspaces, Teams & Templates - Log-in/Applications (OAuth), Embeds, Share Panel - Embeds, Results - Summary, Summary
- [Vendor status page: https://stspg.io/xr89m3k9x9qc](https://stspg.io/xr89m3k9x9qc)
- [Company: Typeform](https://rewindex.com/company/typeform.md)

## Summary

Typeform reported a critical platform outage affecting administration, opening forms and submitting responses, starting 2024-03-24 09:51 UTC and resolved at 2024-03-24 11:17 UTC (1 h 25 min). An admin-platform fix was applied first, followed by a fix across all services; the root cause was identified but not disclosed. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-03-24 09:21 UTC: We have identified  an incident impacting our platform. We are working on resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: INFRA-6404
- **identified** 2024-03-24 09:51 UTC: We continue working on resolving the incident impacting our platform. As of now, we have identified the root cause for this incident and are working on a fix. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.
- **identified** 2024-03-24 10:32 UTC: We continue working on resolving the incident impacting our platform. As of now, we have applied a fix for the admin platform and are monitoring it.  We continue to work on a fix for opening and submitting forms. Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available. REF: INFRA-6404
- **monitoring** 2024-03-24 10:52 UTC: We're glad to inform you that a fix has been applied and are seeing improvements across all services. We are monitoring for additional impact.  We'll share another update in ~30 minutes or as soon as it's available. REF: INFRA-6404
- **resolved** 2024-03-24 11:17 UTC: We are glad to inform you that the fix has been implemented and the incident resolved. We will run a problem investigation to understand what happened and how to prevent it from happening again.  Thanks for your understanding & sorry for any inconvenience this has caused. REF: INFRA-6404

## Rewindex changes for this incident

- 2024-03-24 09:51 UTC: [Critical incident: Typeform Platform unavailable](https://rewindex.com/change/iccbaa977bc3e78.md)


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Canonical: https://rewindex.com/company/typeform/incidents/w1l2vwk56jk2 · Markdown: https://rewindex.com/company/typeform/incidents/w1l2vwk56jk2.md · JSON: https://rewindex.com/api/v1/companies/typeform/incidents/w1l2vwk56jk2 · Generated 2026-10-18T13:24:48.036Z