# Typeform: Typeform Builder - Degraded - Builder not loading

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-02-23 12:00 UTC · Resolved: 2024-02-23 12:37 UTC · Duration: 37 min
- Updates: 3 · Affected components: Builder / Create UI - Media, Media, Builder / Create UI - Publish form, Publish form, Builder / Create UI - Form creation, Form creation, Builder / Create UI - Email Follow-ups, Email Follow-ups
- [Vendor status page: https://stspg.io/xz3nx8sys6cn](https://stspg.io/xz3nx8sys6cn)
- [Company: Typeform](https://rewindex.com/company/typeform.md)

## Summary

Typeform reported a critical Builder loading incident that could affect form creation/editing, starting 2024-02-23 12:00 UTC and resolved at 2024-02-23 12:37 UTC (36 min). A fix was implemented; users still experiencing issues were advised to refresh or clear their browser cache. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-02-23 12:00 UTC: We have identified  errors impacting our Builder. Users Create/Edit form may be impacted. We are working on resolution with high priority.  Next update in ~30 minutes or as soon as it's available. REF: ZD 744920 \| TU-9021
- **identified** 2024-02-23 12:26 UTC: We continue working on resolving the errors impacting our Builder service. As of now, we have identified the root cause for this incident and the fix is being applied now.  Accept our apologies for any inconvenience this is causing. We'll share another update in ~30 minutes or as soon as it's available.
- **resolved** 2024-02-23 12:37 UTC: We are glad to inform you that the fix has been implemented and the incident resolved.  If users still experience any issues, they should try refreshing/clearing the cache in their browser. We will run a problem investigation to understand what happened and how to prevent it from happening again.  Thanks for your understanding & sorry for any inconvenience this has caused.

## Rewindex changes for this incident

- 2024-02-23 12:00 UTC: [Critical incident: Typeform Builder - Degraded - Builder not loading](https://rewindex.com/change/i1380d2a62ddd1a.md)


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Canonical: https://rewindex.com/company/typeform/incidents/rk2xmyd3wc9c · Markdown: https://rewindex.com/company/typeform/incidents/rk2xmyd3wc9c.md · JSON: https://rewindex.com/api/v1/companies/typeform/incidents/rk2xmyd3wc9c · Generated 2026-10-18T11:37:09.985Z