# Typeform: Typeform Platform - Unavailable for all users

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-10-20 10:01 UTC · Resolved: 2025-10-20 10:01 UTC · Duration: 0 min
- Updates: 1 · Affected components: Developer Platform - Developer Portal, Developer Portal, Admin - Subscription, Subscription, Forms / Renderer - Media, Media, Responses, Results - Responses, Developer Platform - Responses API, Responses API, Form templates, Workspaces, Teams & Templates - Form templates, Builder / Create UI - Media, Media, Connect/Integrations - Integrations, Integrations, Connect/Integrations - Webhooks, Webhooks, Insights, Results - Insights, Forms / Renderer - Open/Load forms, Open/Load forms, Public Pages - www.typeform.com, www.typeform.com, Developer Platform - Webhooks API, Webhooks API, Share link, Share Panel - Share link, Blog, Public Pages - Blog, Create API, Developer Platform - Create API, Builder / Create UI - Publish form, Publish form, Builder / Create UI - Form creation, Form creation, Forms / Renderer - Submit responses, Submit responses, Account Settings, Admin - Account Settings, Public Pages - Public Template Gallery, Public Template Gallery, Back-End, Builder / Create UI - Email Follow-ups, Email Follow-ups, Pricing page, Public Pages - Pricing page, Log-in/Applications (OAuth), Workspaces, Teams & Templates - Log-in/Applications (OAuth), Embeds, Share Panel - Embeds, Results - Summary, Summary
- [Vendor status page: https://stspg.io/pr1xj573sltf](https://stspg.io/pr1xj573sltf)
- [Company: Typeform](https://rewindex.com/company/typeform.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 20, 2025: 141 vendors, 181 incidents](https://rewindex.com/events/2025-10-20-aws-us-east-1)
- This incident blames AWS as the cause. (hop 1, posted +2 h 50 min vs AWS’s own post)
- Evidence: “…all users At 09:00 CET, our service experienced an unexpected outage due to an issue with AWS. We understand how much you rely on our service, and we sincerely apologize for any disruption this may ha…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["Typeform (this incident)<br/>posted +2 h 50 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2025-10-20 10:01 UTC: At 09:00 CET, our service experienced an unexpected outage due to an issue with AWS. We understand how much you rely on our service, and we sincerely apologize for any disruption this may have caused. Our team actively worked with AWS to investigate the root cause and ensure that measures were put in place to prevent similar issues in the future. The core issue was fixed by 10:35 AM UTC on October 20th, with most services recovering shortly after. Some residual impacts took a few more hours to resolve completely, and the final remaining issue, where the summary page was not updating with new responses, was fully resolved as of October 23rd, around 12:30 PM UTC. Thank you for your patience during the incident. Your continued support means a lot to us, and we remain committed to providing you with a reliable service. REF: ZD 902803 \| INC-119


---
Canonical: https://rewindex.com/company/typeform/incidents/340dprxbjtnc · Markdown: https://rewindex.com/company/typeform/incidents/340dprxbjtnc.md · JSON: https://rewindex.com/api/v1/companies/typeform/incidents/340dprxbjtnc · Generated 2026-10-20T00:02:32.146Z