# Twingate: Admin and Reports Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-12 18:18 UTC · Resolved: 2025-06-12 23:49 UTC · Duration: 5.5 h
- Updates: 4 · Affected components: Admin Console, Management - Admin Console, Analytics - Reports Downloads, Reports Downloads, Management - Network Dashboards, Network Dashboards
- [Vendor status page: https://stspg.io/flq87y61yzps](https://stspg.io/flq87y61yzps)
- [Company: Twingate](https://rewindex.com/company/twingate.md)

## Part of an outage event

- [Google Cloud outage, Jun 12, 2025: 101 vendors, 107 incidents](https://rewindex.com/events/2025-06-12-google-cloud)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +23 min vs the first vendor naming Google Cloud)

```mermaid
flowchart LR
  root["Google Cloud<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>29 vendors, 28 blamed Google Cloud<br/>Pinecone, Northflank, imgix +26"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>12 vendors, 11 blamed Google Cloud<br/>Smartsheet, Daily, Confluent +9"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed Google Cloud<br/>Zilliz"]:::blames
  root --> later
  p0["Firebase<br/>own incident not archived"]:::inferred
  root -.-> p0
  k0["Codeium, Windsurf<br/>+13 min"]:::hop2
  p0 -->|"blamed Firebase"| k0
  p1["Anthropic<br/>posted +28 min, did not name Google Cloud"]:::timing
  root -.-> p1
  k1["GitHub, GitHub Copilot<br/>+24 min"]:::hop2
  p1 -->|"blamed Anthropic"| k1
  p2["Cloudflare<br/>own incident not archived"]:::inferred
  root -.-> p2
  k2["Doppler, Jupyter (Anaconda), Socket +4<br/>+35 min to +3 h 41 min"]:::hop2
  p2 -->|"blamed Cloudflare"| k2
  me["Twingate (this incident)<br/>posted +23 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-06-12 18:18 UTC: We are currently investigating service issues related to our cloud provider. The disruption is affecting the Twingate service, including the Admin Console, Report Downloads, and Network Dashboards. We will continue to monitor the situation and provide updates as we learn more.
- **identified** 2025-06-12 19:15 UTC: Our cloud provider has acknowledged a service issue. We are continuing to monitor the situation and will provide updates as we learn more.
- **monitoring** 2025-06-12 20:49 UTC: Our cloud provider has indicated that their service is recovering. Impacted Twingate services are now back online, but we are currently processing a backlog of Events. We expect this to be fully resolved within the next few hours and will provide an update when processing is complete.
- **resolved** 2025-06-12 23:49 UTC: Our cloud provider has confirmed full recovery of their services, and our backlog of Events has now been fully processed. We consider this incident fully resolved.

## Rewindex changes for this incident

- 2025-06-12 18:18 UTC: [Major incident: Admin and Reports Issues](https://rewindex.com/change/i7db8511b34bf5e.md)


---
Canonical: https://rewindex.com/company/twingate/incidents/rjdj27ysj56q · Markdown: https://rewindex.com/company/twingate/incidents/rjdj27ysj56q.md · JSON: https://rewindex.com/api/v1/companies/twingate/incidents/rjdj27ysj56q · Generated 2026-10-19T21:10:17.427Z