# Twingate: Database Connection Issues

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2024-06-26 22:01 UTC · Resolved: 2024-06-26 22:01 UTC · Duration: 0 min
- Updates: 2 · Affected components: Admin Console, Management - Admin Console, Management - Public API, Public API, Connector Heartbeat, Control Plane - Connector Heartbeat
- [Vendor status page: https://stspg.io/p7684pndtx2w](https://stspg.io/p7684pndtx2w)
- [Company: Twingate](https://rewindex.com/company/twingate.md)

## Timeline of updates

- **resolved** 2024-06-26 22:01 UTC: On June 26, 2024, between 8:16 pm UTC and 8:28 pm UTC, Twingate experienced several database connectivity alerts due to a failed rollout of one of its components. The rollout was promptly reversed, and our existing reliability measures prevented any major disruption to customer traffic.
- **postmortem** 2024-06-29 08:28 UTC: \*\*Components impacted\*\* Management: Public API Management: Admin Console ‌ \*\*Summary\*\* On June 26, 2024 between 20:16 and 20:24 UTC, Twingate’s SQL proxies restarted, causing a brief failure to a small percentage of calls made to our Public API \\(Terraform, Pulumi, k8s Operator, etc.\\) and to the Admin console. There was no impact to Clients or Connectors. A change to our SQL proxy deployments that was targeting staging and development environments was pushed to production due to a misconfiguration, causing our SQL proxy instances to restart. ‌ \*\*Root cause\*\* Due to a misconfiguration, a change to our SQL proxy deployments intended for staging and development environments was pushed to production, causing them to restart. ‌ \*\*Corrective actions\*\* Short Term:  \* Ensure that SQL proxy deployments are only pushed in a controlled manner by resuming the GitOps workflow manually. \* Fix the misconfiguration in our GitOps deployment mechanism for our SQL proxy deployments and set the Helm chart version to a static value so that all upgrades are done in a controlled manner. \* Enhance our SQL proxy Helm chart to reduce the impact to services during updates and upgrades.


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Canonical: https://rewindex.com/company/twingate/incidents/mct8yx8tlxv5 · Markdown: https://rewindex.com/company/twingate/incidents/mct8yx8tlxv5.md · JSON: https://rewindex.com/api/v1/companies/twingate/incidents/mct8yx8tlxv5 · Generated 2026-10-19T22:29:47.267Z