# Twingate: Okta connectivity issue

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-12-15 15:54 UTC · Resolved: 2021-12-15 16:54 UTC · Duration: 1.0 h
- Updates: 3 · Affected components: Connector Heartbeat, Twingate Controller
- [Vendor status page: https://stspg.io/jppk9qnjw40w](https://stspg.io/jppk9qnjw40w)
- [Company: Twingate](https://rewindex.com/company/twingate.md)

## Timeline of updates

- **monitoring** 2021-12-15 15:54 UTC: We are aware of and investigating reports that customers using Okta for authentication are unable to login.  It appears that customers' Okta domains are not reachable. At this stage, we are not aware of any issue affecting Twingate services itself and are working to restore access to those customers relying on Okta for authentication.
- **monitoring** 2021-12-15 16:01 UTC: We are observing that Okta appears available again. Customers that use Okta as their Identity Provider should try again to login if they have experienced trouble logging in.
- **resolved** 2021-12-15 16:54 UTC: Customers using Okta should now be able to login without issue.  We understand that the problem was related to an internet connectivity issue unrelated to Twingate that is now resolved.


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Canonical: https://rewindex.com/company/twingate/incidents/45gnh45fxtvn · Markdown: https://rewindex.com/company/twingate/incidents/45gnh45fxtvn.md · JSON: https://rewindex.com/api/v1/companies/twingate/incidents/45gnh45fxtvn · Generated 2026-10-19T21:07:55.531Z