# Twilio: Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot.

> Twilio status incident “Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot.” on 2026-06-16: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/zq64xv577cft
Last updated: 2026-06-16T22:36:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-16 21:01 UTC · Resolved: 2026-06-16 22:36 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/zq64xv577cft](https://status.twilio.com/incidents/zq64xv577cft)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-06-16 22:36 UTC: Knowledge retrieval in Conversation Intelligence and Flex Copilot has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-06-16 21:01 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/zq64xv577cft
- Citation: Twilio, “Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot.” (2026-06-16 21:01 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/zq64xv577cft (CC BY 4.0).
- Markdown link: `[Twilio: Elevated Latency Affecting Knowledge Retrieval in Conversation Intelligence and Flex Copilot. (2026-06-16)](https://rewindex.com/company/twilio/incidents/zq64xv577cft)`


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Canonical: https://rewindex.com/company/twilio/incidents/zq64xv577cft · Markdown: https://rewindex.com/company/twilio/incidents/zq64xv577cft.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/zq64xv577cft · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:05:13.445Z