# Twilio: Incomplete Voice Insights Metadata for SIP Interface, Elastic SIP Trunking, & Voice SDK Calls

> Twilio status incident “Incomplete Voice Insights Metadata for SIP Interface, Elastic SIP Trunking, & Voice SDK Calls” on 2021-06-21: impact minor (vendor’s label), 2.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/zplpz4gqr32p
Last updated: 2021-06-21T20:17:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-06-21 17:54 UTC · Resolved: 2021-06-21 20:17 UTC · Duration: 2.4 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/zplpz4gqr32p](https://status.twilio.com/incidents/zplpz4gqr32p)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-06-21 20:17 UTC: We experienced an issue with Voice SDK calls between 2:18 PM PDT on 06/09/2021 and 11:40 AM PDT on 06/21/2021 not including all metadata including OS, Browser Version, etc. New calls include this data and we will be updating calls from the incident period to include the missing data. This issue has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-06-21 17:54 UTC, resolved after 2.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/zplpz4gqr32p
- Citation: Twilio, “Incomplete Voice Insights Metadata for SIP Interface, Elastic SIP Trunking, & Voice SDK Calls” (2021-06-21 17:54 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/zplpz4gqr32p (CC BY 4.0).
- Markdown link: `[Twilio: Incomplete Voice Insights Metadata for SIP Interface, Elastic SIP Trunking, & Voice SDK Calls (2021-06-21)](https://rewindex.com/company/twilio/incidents/zplpz4gqr32p)`


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Canonical: https://rewindex.com/company/twilio/incidents/zplpz4gqr32p · Markdown: https://rewindex.com/company/twilio/incidents/zplpz4gqr32p.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/zplpz4gqr32p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:45:40.578Z