# Twilio: On Call Engineers are Investigating an issue

> Twilio status incident “On Call Engineers are Investigating an issue” on 2024-12-18: impact none (vendor’s label), 33 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/zmymnnghtc8n
Last updated: 2024-12-18T08:24:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-12-18 07:51 UTC · Resolved: 2024-12-18 08:24 UTC · Duration: 33 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/zmymnnghtc8n](https://status.twilio.com/incidents/zmymnnghtc8n)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-12-18 08:24 UTC: Twilio Voice was degraded for 15 minutes between 11:34 and 11:49 Pacific Time on 12/18/2024. During this period of time customers may have experienced higher than normal packet loss that may have impacted some calls using the AU1 home region or Sydney edge, degraded audio quality or calls failing to connect. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-12-18 07:51 UTC, resolved after 33 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/zmymnnghtc8n
- Citation: Twilio, “On Call Engineers are Investigating an issue” (2024-12-18 07:51 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/zmymnnghtc8n (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating an issue (2024-12-18)](https://rewindex.com/company/twilio/incidents/zmymnnghtc8n)`


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Canonical: https://rewindex.com/company/twilio/incidents/zmymnnghtc8n · Markdown: https://rewindex.com/company/twilio/incidents/zmymnnghtc8n.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/zmymnnghtc8n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:53:00.157Z