# Twilio: Flex and Task Router Workers Experiencing Issues Handling Tasks

> Twilio status incident “Flex and Task Router Workers Experiencing Issues Handling Tasks” on 2025-02-19: impact none (vendor’s label), 52 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/zj7gnqhyl16n
Last updated: 2025-02-19T21:27:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-02-19 20:35 UTC · Resolved: 2025-02-19 21:27 UTC · Duration: 52 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/zj7gnqhyl16n](https://status.twilio.com/incidents/zj7gnqhyl16n)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-02-19 21:27 UTC: On February 19th, from approximately 9:00 AM to 9:10 AM and 12:00 PM to 12:26 PM PST, we experienced issues with Flex and Task Router. Customers may have noticed increased latency as well as Agents having issues accepting or interacting with Tasks and Invites. This issue has been mitigated.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-02-19 20:35 UTC, resolved after 52 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/zj7gnqhyl16n
- Citation: Twilio, “Flex and Task Router Workers Experiencing Issues Handling Tasks” (2025-02-19 20:35 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/zj7gnqhyl16n (CC BY 4.0).
- Markdown link: `[Twilio: Flex and Task Router Workers Experiencing Issues Handling Tasks (2025-02-19)](https://rewindex.com/company/twilio/incidents/zj7gnqhyl16n)`


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Canonical: https://rewindex.com/company/twilio/incidents/zj7gnqhyl16n · Markdown: https://rewindex.com/company/twilio/incidents/zj7gnqhyl16n.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/zj7gnqhyl16n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:42:16.836Z