# Twilio: Outbound SMS Delays to Excelcom, Indonesia

> Twilio status incident “Outbound SMS Delays to Excelcom, Indonesia” on 2018-09-18: impact minor (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/zgvnq0wvqmjl
Last updated: 2018-09-18T10:28:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-09-18 09:18 UTC · Resolved: 2018-09-18 10:28 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/zgvnq0wvqmjl](https://status.twilio.com/incidents/zgvnq0wvqmjl)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2018-09-18 10:28 UTC: We have received an update from our carrier partner that the issue affecting the Excelcom network operator in Indonesia has been resolved. Our engineers have confirmed from internal testing and metrics that SMS delivery rate has returned to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2018-09-18 09:18 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/zgvnq0wvqmjl
- Citation: Twilio, “Outbound SMS Delays to Excelcom, Indonesia” (2018-09-18 09:18 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/zgvnq0wvqmjl (CC BY 4.0).
- Markdown link: `[Twilio: Outbound SMS Delays to Excelcom, Indonesia (2018-09-18)](https://rewindex.com/company/twilio/incidents/zgvnq0wvqmjl)`


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Canonical: https://rewindex.com/company/twilio/incidents/zgvnq0wvqmjl · Markdown: https://rewindex.com/company/twilio/incidents/zgvnq0wvqmjl.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/zgvnq0wvqmjl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:02:29.860Z