# Twilio: SMS Logs show Error "We are Unable to Load Delivery Steps for this Message" when Viewing Message Details

> Twilio status incident “SMS Logs show Error "We are Unable to Load Delivery Steps for this Message" when Viewing Message Details” on 2021-06-09: impact minor (vendor’s label), 3.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/zg5km34vp3jm
Last updated: 2021-06-10T01:49:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-06-09 22:48 UTC · Resolved: 2021-06-10 01:49 UTC · Duration: 3.0 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/zg5km34vp3jm](https://status.twilio.com/incidents/zg5km34vp3jm)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-06-10 01:49 UTC: We are no longer experiencing error "We are unable to load delivery steps for this message" when viewing message details for specific SMS within the console SMS logs. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-06-09 22:48 UTC, resolved after 3.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/zg5km34vp3jm
- Citation: Twilio, “SMS Logs show Error "We are Unable to Load Delivery Steps for this Message" when Viewing Message Details” (2021-06-09 22:48 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/zg5km34vp3jm (CC BY 4.0).
- Markdown link: `[Twilio: SMS Logs show Error "We are Unable to Load Delivery Steps for this Message" when Viewing Message Details (2021-06-09)](https://rewindex.com/company/twilio/incidents/zg5km34vp3jm)`


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Canonical: https://rewindex.com/company/twilio/incidents/zg5km34vp3jm · Markdown: https://rewindex.com/company/twilio/incidents/zg5km34vp3jm.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/zg5km34vp3jm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:09:13.450Z