# Twilio: Customers Invoice sections incorrectly refer to [ROOT PRICE]

> Twilio status incident “Customers Invoice sections incorrectly refer to [ROOT PRICE]” on 2023-03-08: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/zcyzlsm0bbnn
Last updated: 2023-03-08T11:36:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-03-08 11:36 UTC · Resolved: 2023-03-08 11:36 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/zcyzlsm0bbnn](https://status.twilio.com/incidents/zcyzlsm0bbnn)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-03-08 11:36 UTC: Invoices issued for January 2023, for approximately 90,000 customers, included a “ROOT PRICING” text in some of the SKU Group grouping texts. This was unexpected and caused confusion for some customers, who were on a custom pricing plan and inferred they were not getting that plan. There was no impact to usage or invoicing values calculated, sent to customers or tracked through our systems, this was a presentation problem with SKU Group descriptions only.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-03-08 11:36 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/zcyzlsm0bbnn
- Citation: Twilio, “Customers Invoice sections incorrectly refer to [ROOT PRICE]” (2023-03-08 11:36 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/zcyzlsm0bbnn (CC BY 4.0).
- Markdown link: `[Twilio: Customers Invoice sections incorrectly refer to ROOT PRICE (2023-03-08)](https://rewindex.com/company/twilio/incidents/zcyzlsm0bbnn)`


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Canonical: https://rewindex.com/company/twilio/incidents/zcyzlsm0bbnn · Markdown: https://rewindex.com/company/twilio/incidents/zcyzlsm0bbnn.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/zcyzlsm0bbnn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:03:24.325Z