# Twilio: On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-10-16 23:47 UTC · Resolved: 2026-10-16 23:58 UTC · Duration: 11 min
- Updates: 2
- [Vendor status page: https://stspg.io/0x8tkpn247h5](https://stspg.io/0x8tkpn247h5)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-16 23:47 UTC: Our monitoring systems have detected a potential issue with the Virtual Phone feature in Legacy Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- **resolved** 2026-10-16 23:58 UTC: We have fully investigated the Virtual Phone reply issue triggered by our automated alert, and it was determined that there is minimal customer impact with resolution confirmed. All systems are operational.


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Canonical: https://rewindex.com/company/twilio/incidents/z94z5pph32pb · Markdown: https://rewindex.com/company/twilio/incidents/z94z5pph32pb.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/z94z5pph32pb · Generated 2026-10-19T23:36:47.875Z