# Twilio: Customers are Unable to See Failure Reasons when Submitting Identity Bundles for Evaluation in a Subset of Countries

> Twilio status incident “Customers are Unable to See Failure Reasons when Submitting Identity Bundles for Evaluation in a Subset of Countries” on 2020-08-17: impact minor (vendor’s label), 3.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/z7hsf3f4wzd1
Last updated: 2020-08-18T01:46:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-08-17 22:45 UTC · Resolved: 2020-08-18 01:46 UTC · Duration: 3.0 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/z7hsf3f4wzd1](https://status.twilio.com/incidents/z7hsf3f4wzd1)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-08-18 01:46 UTC: Customers unable to see failure reasons when submitting identity bundles has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-08-17 22:45 UTC, resolved after 3.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/z7hsf3f4wzd1
- Citation: Twilio, “Customers are Unable to See Failure Reasons when Submitting Identity Bundles for Evaluation in a Subset of Countries” (2020-08-17 22:45 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/z7hsf3f4wzd1 (CC BY 4.0).
- Markdown link: `[Twilio: Customers are Unable to See Failure Reasons when Submitting Identity Bundles for Evaluation in a Subset of Countries (2020-08-17)](https://rewindex.com/company/twilio/incidents/z7hsf3f4wzd1)`


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Canonical: https://rewindex.com/company/twilio/incidents/z7hsf3f4wzd1 · Markdown: https://rewindex.com/company/twilio/incidents/z7hsf3f4wzd1.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/z7hsf3f4wzd1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:40:57.687Z