# Twilio: Delays in helpdesk responses via email

> Twilio status incident “Delays in helpdesk responses via email” on 2015-12-23: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/ywldzkqp2nv2
Last updated: 2015-12-23T19:01:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2015-12-23 17:23 UTC · Resolved: 2015-12-23 19:01 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/ywldzkqp2nv2](https://status.twilio.com/incidents/ywldzkqp2nv2)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2015-12-23 19:01 UTC: Our helpdesk software is operating normally at this time

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2015-12-23 17:23 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/ywldzkqp2nv2
- Citation: Twilio, “Delays in helpdesk responses via email” (2015-12-23 17:23 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/ywldzkqp2nv2 (CC BY 4.0).
- Markdown link: `[Twilio: Delays in helpdesk responses via email (2015-12-23)](https://rewindex.com/company/twilio/incidents/ywldzkqp2nv2)`


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Canonical: https://rewindex.com/company/twilio/incidents/ywldzkqp2nv2 · Markdown: https://rewindex.com/company/twilio/incidents/ywldzkqp2nv2.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ywldzkqp2nv2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:57:34.834Z