# Twilio: SMS Character Encoding Issue for Korean, Arabic, and Spanish to a Subset of Small Networks in the US via a Subset of Short Codes

> Twilio status incident “SMS Character Encoding Issue for Korean, Arabic, and Spanish to a Subset of Small Networks in the US via a Subset of Short Codes” on 2025-04-09: impact minor (vendor’s label), 21 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/ym7tblqpzjlg
Last updated: 2025-04-10T20:41:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-09 23:54 UTC · Resolved: 2025-04-10 20:41 UTC · Duration: 21 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/ym7tblqpzjlg](https://status.twilio.com/incidents/ym7tblqpzjlg)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-04-10 20:41 UTC: We are no longer experiencing messages in Korean, Arabic, and Spanish languages showing question marks in place of special accent characters for these languages when sending SMS to T-Mobile, Verizon and small networks in the US via subset of shortcodes. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-04-09 23:54 UTC, resolved after 21 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/ym7tblqpzjlg
- Citation: Twilio, “SMS Character Encoding Issue for Korean, Arabic, and Spanish to a Subset of Small Networks in the US via a Subset of Short Codes” (2025-04-09 23:54 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/ym7tblqpzjlg (CC BY 4.0).
- Markdown link: `[Twilio: SMS Character Encoding Issue for Korean, Arabic, and Spanish to a Subset of Small Networks in the US via a Subset of Short Codes (2025-04-09)](https://rewindex.com/company/twilio/incidents/ym7tblqpzjlg)`


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Canonical: https://rewindex.com/company/twilio/incidents/ym7tblqpzjlg · Markdown: https://rewindex.com/company/twilio/incidents/ym7tblqpzjlg.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ym7tblqpzjlg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:49:15.363Z