# Twilio: On Call Engineers are Investigating Unsolicited Authy Account Resets

> Twilio status incident “On Call Engineers are Investigating Unsolicited Authy Account Resets” on 2021-07-04: impact minor (vendor’s label), 2.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/yk838npl9t6g
Last updated: 2021-07-04T23:16:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-07-04 21:02 UTC · Resolved: 2021-07-04 23:16 UTC · Duration: 2.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/yk838npl9t6g](https://status.twilio.com/incidents/yk838npl9t6g)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-07-04 23:16 UTC: We observed a rise in unsolicited Authy account resets from 00:50 to 02:42 PST. We do not see any indication that accounts have been compromised, and no action needs to be taken. Please disregard the account recovery email(s) you received. If you have the Authy app installed, you can open it to cancel any ongoing account recovery. This incident is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-07-04 21:02 UTC, resolved after 2.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/yk838npl9t6g
- Citation: Twilio, “On Call Engineers are Investigating Unsolicited Authy Account Resets” (2021-07-04 21:02 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/yk838npl9t6g (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating Unsolicited Authy Account Resets (2021-07-04)](https://rewindex.com/company/twilio/incidents/yk838npl9t6g)`


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Canonical: https://rewindex.com/company/twilio/incidents/yk838npl9t6g · Markdown: https://rewindex.com/company/twilio/incidents/yk838npl9t6g.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/yk838npl9t6g · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:06:20.791Z