# Twilio: Automated Alert: Minimal Customer Impact

> Twilio status incident “Automated Alert: Minimal Customer Impact” on 2021-09-08: impact minor (vendor’s label), 14 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/y5f7xyv18lnk
Last updated: 2021-09-08T16:21:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-08 16:07 UTC · Resolved: 2021-09-08 16:21 UTC · Duration: 14 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/y5f7xyv18lnk](https://status.twilio.com/incidents/y5f7xyv18lnk)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-09-08 16:21 UTC: We have fully investigated the issue of SMS delivery delays and failures to Syria MTN network, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-09-08 16:07 UTC, resolved after 14 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/y5f7xyv18lnk
- Citation: Twilio, “Automated Alert: Minimal Customer Impact” (2021-09-08 16:07 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/y5f7xyv18lnk (CC BY 4.0).
- Markdown link: `[Twilio: Automated Alert: Minimal Customer Impact (2021-09-08)](https://rewindex.com/company/twilio/incidents/y5f7xyv18lnk)`


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Canonical: https://rewindex.com/company/twilio/incidents/y5f7xyv18lnk · Markdown: https://rewindex.com/company/twilio/incidents/y5f7xyv18lnk.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/y5f7xyv18lnk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:51:33.529Z