# Twilio: Users cannot select plans in the account onboarding flow

> Twilio status incident “Users cannot select plans in the account onboarding flow” on 2026-07-14: impact minor (vendor’s label), 1.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/y0k0p0t4y74w
Last updated: 2026-07-14T19:37:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-14 17:40 UTC · Resolved: 2026-07-14 19:37 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/y0k0p0t4y74w](https://status.twilio.com/incidents/y0k0p0t4y74w)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-07-14 19:37 UTC: Our engineers have monitored the fix and confirmed the issue with the onboarding plan-selection has been resolved. All services are now operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-07-14 17:40 UTC, resolved after 1.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/y0k0p0t4y74w
- Citation: Twilio, “Users cannot select plans in the account onboarding flow” (2026-07-14 17:40 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/y0k0p0t4y74w (CC BY 4.0).
- Markdown link: `[Twilio: Users cannot select plans in the account onboarding flow (2026-07-14)](https://rewindex.com/company/twilio/incidents/y0k0p0t4y74w)`


---
Canonical: https://rewindex.com/company/twilio/incidents/y0k0p0t4y74w · Markdown: https://rewindex.com/company/twilio/incidents/y0k0p0t4y74w.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/y0k0p0t4y74w · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:44:04.383Z