# Twilio: Increase in Voice Call Disconnects in Flex 2.13.x for the Flex Accounts Using SSOv2

> Twilio status incident “Increase in Voice Call Disconnects in Flex 2.13.x for the Flex Accounts Using SSOv2” on 2025-07-18: impact minor (vendor’s label), 11 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/xwsswl0dph8j
Last updated: 2025-07-30T07:01:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-07-18 22:01 UTC · Resolved: 2025-07-30 07:01 UTC · Duration: 11 d
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/xwsswl0dph8j](https://status.twilio.com/incidents/xwsswl0dph8j)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-07-30 07:01 UTC: The issue affecting an increase in voice call disconnects for Flex agents on Flex 2.13.x for the Flex accounts using SSOv2 has been resolved and Flex is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-07-18 22:01 UTC, resolved after 11 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/xwsswl0dph8j
- Citation: Twilio, “Increase in Voice Call Disconnects in Flex 2.13.x for the Flex Accounts Using SSOv2” (2025-07-18 22:01 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/xwsswl0dph8j (CC BY 4.0).
- Markdown link: `[Twilio: Increase in Voice Call Disconnects in Flex 2.13.x for the Flex Accounts Using SSOv2 (2025-07-18)](https://rewindex.com/company/twilio/incidents/xwsswl0dph8j)`


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Canonical: https://rewindex.com/company/twilio/incidents/xwsswl0dph8j · Markdown: https://rewindex.com/company/twilio/incidents/xwsswl0dph8j.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/xwsswl0dph8j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:28:38.593Z