# Twilio: Twilio Billing Discrepancies for Short Code and Alpha Sender Messaging Fees

> Twilio status incident “Twilio Billing Discrepancies for Short Code and Alpha Sender Messaging Fees” on 2023-04-13: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/xw5bcjtjzbr2
Last updated: 2023-04-13T18:48:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-04-13 18:48 UTC · Resolved: 2023-04-13 18:48 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/xw5bcjtjzbr2](https://status.twilio.com/incidents/xw5bcjtjzbr2)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-04-13 18:48 UTC: Twilio billing services for short code and alpha senders were degraded between March 22nd at 08:10 and April 7th at 13:31 Pacific Time. During this period of time customers may have seen discrepancies in message fee charges for messages sent from short code and Alpha sender IDs to a subset of countries. The issue has now been resolved. Twilio will issue the appropriate credits to the impacted accounts. Customers don’t need to take any further actions.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-04-13 18:48 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/xw5bcjtjzbr2
- Citation: Twilio, “Twilio Billing Discrepancies for Short Code and Alpha Sender Messaging Fees” (2023-04-13 18:48 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/xw5bcjtjzbr2 (CC BY 4.0).
- Markdown link: `[Twilio: Twilio Billing Discrepancies for Short Code and Alpha Sender Messaging Fees (2023-04-13)](https://rewindex.com/company/twilio/incidents/xw5bcjtjzbr2)`


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Canonical: https://rewindex.com/company/twilio/incidents/xw5bcjtjzbr2 · Markdown: https://rewindex.com/company/twilio/incidents/xw5bcjtjzbr2.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/xw5bcjtjzbr2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:29:03.665Z