# Twilio: On Call Engineers are Investigating

> Twilio status incident “On Call Engineers are Investigating” on 2020-11-28: impact minor (vendor’s label), 47 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/xvbxrshvwpqp
Last updated: 2020-11-28T09:39:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-11-28 08:52 UTC · Resolved: 2020-11-28 09:39 UTC · Duration: 47 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/xvbxrshvwpqp](https://status.twilio.com/incidents/xvbxrshvwpqp)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-11-28 09:39 UTC: We have fully investigated the Programmable SMS issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-11-28 08:52 UTC, resolved after 47 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/xvbxrshvwpqp
- Citation: Twilio, “On Call Engineers are Investigating” (2020-11-28 08:52 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/xvbxrshvwpqp (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating (2020-11-28)](https://rewindex.com/company/twilio/incidents/xvbxrshvwpqp)`


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Canonical: https://rewindex.com/company/twilio/incidents/xvbxrshvwpqp · Markdown: https://rewindex.com/company/twilio/incidents/xvbxrshvwpqp.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/xvbxrshvwpqp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:28:19.298Z