# Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico

> Twilio status incident “SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico” on 2026-11-02: impact minor (vendor’s label), 7.7 h, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/xr4r8yfv6cb4
Last updated: 2026-11-03T05:03:49Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-02 21:21 UTC · Resolved: 2026-11-03 05:02 UTC · Duration: 7.7 h
- Updates: 6 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.twilio.com/incidents/xr4r8yfv6cb4](https://status.twilio.com/incidents/xr4r8yfv6cb4)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-02 21:21 UTC: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-02 22:20 UTC: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-02 23:21 UTC: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-11-03 01:23 UTC: Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-11-03 03:04 UTC: We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-11-03 05:02 UTC: The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico are operating normally.

## Rewindex changes for this incident

- 2026-11-02 22:23 UTC: [Incident updated: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico](https://rewindex.com/change/r7c0012678a783c.md)
- 2026-11-02 23:23 UTC: [Incident updated: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico](https://rewindex.com/change/r251c046d1195ba.md)
- 2026-11-03 01:33 UTC: [Incident updated: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico](https://rewindex.com/change/r2038ef37ad0b79.md)
- 2026-11-03 03:13 UTC: [Incident updated: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico](https://rewindex.com/change/rfadacc0c0f3f17.md)
- 2026-11-03 05:03 UTC: [Incident updated: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico](https://rewindex.com/change/ra76133e34afaa6.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-02 21:21 UTC, resolved after 7.7 h, 6 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/xr4r8yfv6cb4
- Citation: Twilio, “SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico” (2026-11-02 21:21 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/xr4r8yfv6cb4 (CC BY 4.0).
- Markdown link: `[Twilio: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (2026-11-02)](https://rewindex.com/company/twilio/incidents/xr4r8yfv6cb4)`


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Canonical: https://rewindex.com/company/twilio/incidents/xr4r8yfv6cb4 · Markdown: https://rewindex.com/company/twilio/incidents/xr4r8yfv6cb4.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/xr4r8yfv6cb4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:08:28.880Z