# Twilio: User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for T-Mobile in United States

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-24 08:57 UTC · Resolved: 2026-07-24 11:03 UTC · Duration: 2.1 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/xq8xp5t3wv64](https://status.twilio.com/incidents/xq8xp5t3wv64)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-07-24 11:03 UTC: Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/twilio/incidents/xq8xp5t3wv64 · Markdown: https://rewindex.com/company/twilio/incidents/xq8xp5t3wv64.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/xq8xp5t3wv64 · Generated 2026-10-18T14:24:45.277Z