# Twilio: Conversation Intelligence (Classic) is Unavailable in the new Console

> Twilio status incident “Conversation Intelligence (Classic) is Unavailable in the new Console” on 2026-05-14: impact minor (vendor’s label), 3.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/xn3ctv50hxmf
Last updated: 2026-05-14T11:52:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-14 08:25 UTC · Resolved: 2026-05-14 11:52 UTC · Duration: 3.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/xn3ctv50hxmf](https://status.twilio.com/incidents/xn3ctv50hxmf)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-05-14 11:52 UTC: The issue affecting the Conversation Intelligence (classic) has been resolved and is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-05-14 08:25 UTC, resolved after 3.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/xn3ctv50hxmf
- Citation: Twilio, “Conversation Intelligence (Classic) is Unavailable in the new Console” (2026-05-14 08:25 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/xn3ctv50hxmf (CC BY 4.0).
- Markdown link: `[Twilio: Conversation Intelligence (Classic) is Unavailable in the new Console (2026-05-14)](https://rewindex.com/company/twilio/incidents/xn3ctv50hxmf)`


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Canonical: https://rewindex.com/company/twilio/incidents/xn3ctv50hxmf · Markdown: https://rewindex.com/company/twilio/incidents/xn3ctv50hxmf.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/xn3ctv50hxmf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:48:22.576Z