# Twilio: Help Center AI Assistance is Down

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-12-11 23:58 UTC · Resolved: 2024-12-12 05:29 UTC · Duration: 5.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/x86lrrmn5b7l](https://status.twilio.com/incidents/x86lrrmn5b7l)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-12-12 05:29 UTC: The issue affecting OpenAI has been resolved, and the service is functioning normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/twilio/incidents/x86lrrmn5b7l · Markdown: https://rewindex.com/company/twilio/incidents/x86lrrmn5b7l.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/x86lrrmn5b7l · Generated 2026-10-18T11:44:32.807Z