# Twilio: Customers Unable to Download Documents in Alphanumeric Sender ID Form on Help Pages

> Twilio status incident “Customers Unable to Download Documents in Alphanumeric Sender ID Form on Help Pages” on 2024-03-04: impact minor (vendor’s label), 21 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/x6yfgfvdktj1
Last updated: 2024-03-05T20:01:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-03-04 22:59 UTC · Resolved: 2024-03-05 20:01 UTC · Duration: 21 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/x6yfgfvdktj1](https://status.twilio.com/incidents/x6yfgfvdktj1)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-03-05 20:01 UTC: Sender ID form in Help Center pages incident has been resolved and service is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2024-03-04 22:59 UTC, resolved after 21 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/x6yfgfvdktj1
- Citation: Twilio, “Customers Unable to Download Documents in Alphanumeric Sender ID Form on Help Pages” (2024-03-04 22:59 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/x6yfgfvdktj1 (CC BY 4.0).
- Markdown link: `[Twilio: Customers Unable to Download Documents in Alphanumeric Sender ID Form on Help Pages (2024-03-04)](https://rewindex.com/company/twilio/incidents/x6yfgfvdktj1)`


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Canonical: https://rewindex.com/company/twilio/incidents/x6yfgfvdktj1 · Markdown: https://rewindex.com/company/twilio/incidents/x6yfgfvdktj1.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/x6yfgfvdktj1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:27:28.140Z