# Twilio: Issues with WebSocket Connection to Video Insights Gateway

> Twilio status incident “Issues with WebSocket Connection to Video Insights Gateway” on 2021-08-18: impact minor (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/x5mvvqwxrky4
Last updated: 2021-08-18T23:54:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-08-18 20:38 UTC · Resolved: 2021-08-18 23:54 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/x5mvvqwxrky4](https://status.twilio.com/incidents/x5mvvqwxrky4)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-08-18 23:54 UTC: WebSocket connection to video insights gateway has been resolved and the video service is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-08-18 20:38 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/x5mvvqwxrky4
- Citation: Twilio, “Issues with WebSocket Connection to Video Insights Gateway” (2021-08-18 20:38 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/x5mvvqwxrky4 (CC BY 4.0).
- Markdown link: `[Twilio: Issues with WebSocket Connection to Video Insights Gateway (2021-08-18)](https://rewindex.com/company/twilio/incidents/x5mvvqwxrky4)`


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Canonical: https://rewindex.com/company/twilio/incidents/x5mvvqwxrky4 · Markdown: https://rewindex.com/company/twilio/incidents/x5mvvqwxrky4.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/x5mvvqwxrky4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:03:11.279Z