# Twilio: Autopilot Voice and Voice Media Stream Usage Being Overbilled for Some Customers

> Twilio status incident “Autopilot Voice and Voice Media Stream Usage Being Overbilled for Some Customers” on 2021-02-04: impact minor (vendor’s label), 9.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/x38xs9nt3wnh
Last updated: 2021-02-05T02:21:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-02-04 17:15 UTC · Resolved: 2021-02-05 02:21 UTC · Duration: 9.1 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/x38xs9nt3wnh](https://status.twilio.com/incidents/x38xs9nt3wnh)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-02-05 02:21 UTC: Billing usage issue for Autopilot Voice and Voice Media Streams has been corrected for all new calls made starting at 17:10 PT. We are working on correcting the historical billing data and will be reaching out to affected customers directly. The incident is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-02-04 17:15 UTC, resolved after 9.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/x38xs9nt3wnh
- Citation: Twilio, “Autopilot Voice and Voice Media Stream Usage Being Overbilled for Some Customers” (2021-02-04 17:15 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/x38xs9nt3wnh (CC BY 4.0).
- Markdown link: `[Twilio: Autopilot Voice and Voice Media Stream Usage Being Overbilled for Some Customers (2021-02-04)](https://rewindex.com/company/twilio/incidents/x38xs9nt3wnh)`


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Canonical: https://rewindex.com/company/twilio/incidents/x38xs9nt3wnh · Markdown: https://rewindex.com/company/twilio/incidents/x38xs9nt3wnh.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/x38xs9nt3wnh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:15:08.341Z