# Twilio: A Subset of Voice Calls Disconnecting to Twilio US Toll-Free Numbers

> Twilio status incident “A Subset of Voice Calls Disconnecting to Twilio US Toll-Free Numbers” on 2021-01-20: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/x105tw97vtw0
Last updated: 2021-01-21T01:04:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-01-20 23:26 UTC · Resolved: 2021-01-21 01:04 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/x105tw97vtw0](https://status.twilio.com/incidents/x105tw97vtw0)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-01-21 01:04 UTC: We are no longer seeing calls to Twilio US Toll-Free Phone Numbers disconnecting after 1800 seconds. This issue has been resolved, and the service is functioning normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-01-20 23:26 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/x105tw97vtw0
- Citation: Twilio, “A Subset of Voice Calls Disconnecting to Twilio US Toll-Free Numbers” (2021-01-20 23:26 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/x105tw97vtw0 (CC BY 4.0).
- Markdown link: `[Twilio: A Subset of Voice Calls Disconnecting to Twilio US Toll-Free Numbers (2021-01-20)](https://rewindex.com/company/twilio/incidents/x105tw97vtw0)`


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Canonical: https://rewindex.com/company/twilio/incidents/x105tw97vtw0 · Markdown: https://rewindex.com/company/twilio/incidents/x105tw97vtw0.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/x105tw97vtw0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:08:23.255Z