# Twilio: Gather Speech-to-Text Failure

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-23 15:44 UTC · Resolved: 2026-07-24 01:34 UTC · Duration: 9.8 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/wxq703hbgkr5](https://status.twilio.com/incidents/wxq703hbgkr5)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Part of an outage event

- [Azure west us outage, Jul 23, 2026: 25 vendors, 26 incidents](https://rewindex.com/events/2026-07-23-azure-west-us)
- This incident started in the same window without naming Azure (timing only, not evidence of a link). (timing only, posted +39 min vs the first vendor naming Azure)

```mermaid
flowchart LR
  root["Azure west us<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>2 vendors, 1 blamed Azure<br/>JFrog, Optimizely"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>2 vendors, 2 blamed Azure<br/>Wiz, Sumo Logic"]:::blames
  root --> h4
  later["Later<br/>1 vendor<br/>Contentstack"]:::names
  root --> later
  me["Twilio (this incident)<br/>posted +39 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2026-07-24 01:34 UTC: We are no longer experiencing issues with Gather Speech. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/twilio/incidents/wxq703hbgkr5 · Markdown: https://rewindex.com/company/twilio/incidents/wxq703hbgkr5.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/wxq703hbgkr5 · Generated 2026-10-20T00:52:22.404Z