# Twilio: Accounts Suspended With Usage and Balance Amounts Not Matching

> Twilio status incident “Accounts Suspended With Usage and Balance Amounts Not Matching” on 2022-05-17: impact none (vendor’s label), 11 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/wr5p4ntz6k0s
Last updated: 2022-05-17T23:21:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-05-17 23:10 UTC · Resolved: 2022-05-17 23:21 UTC · Duration: 11 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/wr5p4ntz6k0s](https://status.twilio.com/incidents/wr5p4ntz6k0s)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2022-05-17 23:21 UTC: We have fully investigated the issue with accounts being suspended but the usage and balance do not match. It was determined that the impact was limited to a small set of customers, who we will be working with directly. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2022-05-17 23:10 UTC, resolved after 11 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/wr5p4ntz6k0s
- Citation: Twilio, “Accounts Suspended With Usage and Balance Amounts Not Matching” (2022-05-17 23:10 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/wr5p4ntz6k0s (CC BY 4.0).
- Markdown link: `[Twilio: Accounts Suspended With Usage and Balance Amounts Not Matching (2022-05-17)](https://rewindex.com/company/twilio/incidents/wr5p4ntz6k0s)`


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Canonical: https://rewindex.com/company/twilio/incidents/wr5p4ntz6k0s · Markdown: https://rewindex.com/company/twilio/incidents/wr5p4ntz6k0s.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/wr5p4ntz6k0s · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:45:39.278Z