# Twilio: Rare occurrences of duplicate sentences in Voice Intelligence transcripts

> Twilio status incident “Rare occurrences of duplicate sentences in Voice Intelligence transcripts” on 2025-03-18: impact minor (vendor’s label), 1.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/wml7vmrzvzj7
Last updated: 2025-03-18T16:03:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-03-18 14:19 UTC · Resolved: 2025-03-18 16:03 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/wml7vmrzvzj7](https://status.twilio.com/incidents/wml7vmrzvzj7)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-03-18 16:03 UTC: We are no longer experiencing failure that impacts a small number of transcripts created since 02/18/2025 where customers may have received duplicate sentences in their transcript results. Our engineers fixed all transcripts created during this period. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-03-18 14:19 UTC, resolved after 1.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/wml7vmrzvzj7
- Citation: Twilio, “Rare occurrences of duplicate sentences in Voice Intelligence transcripts” (2025-03-18 14:19 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/wml7vmrzvzj7 (CC BY 4.0).
- Markdown link: `[Twilio: Rare occurrences of duplicate sentences in Voice Intelligence transcripts (2025-03-18)](https://rewindex.com/company/twilio/incidents/wml7vmrzvzj7)`


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Canonical: https://rewindex.com/company/twilio/incidents/wml7vmrzvzj7 · Markdown: https://rewindex.com/company/twilio/incidents/wml7vmrzvzj7.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/wml7vmrzvzj7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:59:30.526Z