# Twilio: Messages not Retrievable via the Messaging Logs API or Visible in the Messaging Console

> Twilio status incident “Messages not Retrievable via the Messaging Logs API or Visible in the Messaging Console” on 2025-11-05: impact minor (vendor’s label), 5 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/wlzczszxlw55
Last updated: 2025-11-10T15:36:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-05 12:20 UTC · Resolved: 2025-11-10 15:36 UTC · Duration: 5 d
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/wlzczszxlw55](https://status.twilio.com/incidents/wlzczszxlw55)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-11-10 15:36 UTC: The issue impacting messages created between 05:00-05:10 and 05:30-05:40 UTC on Oct 28 which were not retrievable via the Messaging Logs API and the Messaging Console is now resolved. All known major data flows have now been restored and backfilled. Engineering teams will ensure any minor edge data discrepancies are restored before Friday, November 14th.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-11-05 12:20 UTC, resolved after 5 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/wlzczszxlw55
- Citation: Twilio, “Messages not Retrievable via the Messaging Logs API or Visible in the Messaging Console” (2025-11-05 12:20 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/wlzczszxlw55 (CC BY 4.0).
- Markdown link: `[Twilio: Messages not Retrievable via the Messaging Logs API or Visible in the Messaging Console (2025-11-05)](https://rewindex.com/company/twilio/incidents/wlzczszxlw55)`


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Canonical: https://rewindex.com/company/twilio/incidents/wlzczszxlw55 · Markdown: https://rewindex.com/company/twilio/incidents/wlzczszxlw55.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/wlzczszxlw55 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:47:15.798Z