# Twilio: Issues to Get Prompt Responses From Twilio Support Chats or Issues Connecting to Twilio Live Chat Support

> Twilio status incident “Issues to Get Prompt Responses From Twilio Support Chats or Issues Connecting to Twilio Live Chat Support” on 2024-07-02: impact minor (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/wlfqrgq5d3ln
Last updated: 2024-07-02T14:49:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-07-02 13:37 UTC · Resolved: 2024-07-02 14:49 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/wlfqrgq5d3ln](https://status.twilio.com/incidents/wlfqrgq5d3ln)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-07-02 14:49 UTC: We have fully investigated the Flex issue with Twilio agents triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2024-07-02 13:37 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/wlfqrgq5d3ln
- Citation: Twilio, “Issues to Get Prompt Responses From Twilio Support Chats or Issues Connecting to Twilio Live Chat Support” (2024-07-02 13:37 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/wlfqrgq5d3ln (CC BY 4.0).
- Markdown link: `[Twilio: Issues to Get Prompt Responses From Twilio Support Chats or Issues Connecting to Twilio Live Chat Support (2024-07-02)](https://rewindex.com/company/twilio/incidents/wlfqrgq5d3ln)`


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Canonical: https://rewindex.com/company/twilio/incidents/wlfqrgq5d3ln · Markdown: https://rewindex.com/company/twilio/incidents/wlfqrgq5d3ln.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/wlfqrgq5d3ln · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:03:04.801Z