# Twilio: On Call Engineers are Investigating

> Twilio status incident “On Call Engineers are Investigating” on 2021-04-12: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/whs2msfvj1cm
Last updated: 2021-04-12T00:07:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-04-12 00:07 UTC · Resolved: 2021-04-12 00:07 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/whs2msfvj1cm](https://status.twilio.com/incidents/whs2msfvj1cm)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-04-12 00:07 UTC: Our monitoring systems have detected a potential issue with Programmable Messaging. Message functionality is not impacted, but a subset of customers that are on sms6 shard will see API delays fetching their list of messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-04-12 00:07 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/whs2msfvj1cm
- Citation: Twilio, “On Call Engineers are Investigating” (2021-04-12 00:07 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/whs2msfvj1cm (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating (2021-04-12)](https://rewindex.com/company/twilio/incidents/whs2msfvj1cm)`


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Canonical: https://rewindex.com/company/twilio/incidents/whs2msfvj1cm · Markdown: https://rewindex.com/company/twilio/incidents/whs2msfvj1cm.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/whs2msfvj1cm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:02:27.708Z