# Twilio: Voice Quality Issue for Calls to Multiple European Countries

> Twilio status incident “Voice Quality Issue for Calls to Multiple European Countries” on 2023-11-20: impact minor (vendor’s label), 3.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/whd5v9nmr1my
Last updated: 2023-11-20T13:39:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-11-20 10:03 UTC · Resolved: 2023-11-20 13:39 UTC · Duration: 3.6 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/whd5v9nmr1my](https://status.twilio.com/incidents/whd5v9nmr1my)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-11-20 13:39 UTC: The issue affecting the voice quality for calls to Italy, Norway, Netherlands, Poland, Spain, Belgium, Portugal, Denmark, Greece, Finland, Slovakia, Sweden has been resolved, and the service is functioning normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-11-20 10:03 UTC, resolved after 3.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/whd5v9nmr1my
- Citation: Twilio, “Voice Quality Issue for Calls to Multiple European Countries” (2023-11-20 10:03 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/whd5v9nmr1my (CC BY 4.0).
- Markdown link: `[Twilio: Voice Quality Issue for Calls to Multiple European Countries (2023-11-20)](https://rewindex.com/company/twilio/incidents/whd5v9nmr1my)`


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Canonical: https://rewindex.com/company/twilio/incidents/whd5v9nmr1my · Markdown: https://rewindex.com/company/twilio/incidents/whd5v9nmr1my.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/whd5v9nmr1my · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:10:31.961Z