# Twilio: High AWS Packet Loss Causing Voice Failures in JP, SG and IE Regions

> Twilio status incident “High AWS Packet Loss Causing Voice Failures in JP, SG and IE Regions” on 2021-05-08: impact none (vendor’s label), 27 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/wd4m5sc61h0d
Last updated: 2021-05-08T10:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-05-08 10:03 UTC · Resolved: 2021-05-08 10:30 UTC · Duration: 27 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/wd4m5sc61h0d](https://status.twilio.com/incidents/wd4m5sc61h0d)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-05-08 10:30 UTC: Programmable Voice and Elastic SIP Trunking services were degraded for 16 minutes between 02:52 and 03:08 Pacific Time on 05/08/2021. During this period, some calls in the JP, SG and IE may have failed. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-05-08 10:03 UTC, resolved after 27 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/wd4m5sc61h0d
- Citation: Twilio, “High AWS Packet Loss Causing Voice Failures in JP, SG and IE Regions” (2021-05-08 10:03 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/wd4m5sc61h0d (CC BY 4.0).
- Markdown link: `[Twilio: High AWS Packet Loss Causing Voice Failures in JP, SG and IE Regions (2021-05-08)](https://rewindex.com/company/twilio/incidents/wd4m5sc61h0d)`


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Canonical: https://rewindex.com/company/twilio/incidents/wd4m5sc61h0d · Markdown: https://rewindex.com/company/twilio/incidents/wd4m5sc61h0d.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/wd4m5sc61h0d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:10:36.404Z