# Twilio: Billing Platform Degradation for a Subset of Phone Numbers

> Twilio status incident “Billing Platform Degradation for a Subset of Phone Numbers” on 2022-04-13: impact minor (vendor’s label), 1.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/vn3npsfml875
Last updated: 2022-04-13T17:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-04-13 15:59 UTC · Resolved: 2022-04-13 17:30 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/vn3npsfml875](https://status.twilio.com/incidents/vn3npsfml875)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2022-04-13 17:30 UTC: After investigating the billing processing issue, it was determined that the impact is limited to only a subset of customers. We will be reaching out directly to the impacted customers and working with them individually.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2022-04-13 15:59 UTC, resolved after 1.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/vn3npsfml875
- Citation: Twilio, “Billing Platform Degradation for a Subset of Phone Numbers” (2022-04-13 15:59 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/vn3npsfml875 (CC BY 4.0).
- Markdown link: `[Twilio: Billing Platform Degradation for a Subset of Phone Numbers (2022-04-13)](https://rewindex.com/company/twilio/incidents/vn3npsfml875)`


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Canonical: https://rewindex.com/company/twilio/incidents/vn3npsfml875 · Markdown: https://rewindex.com/company/twilio/incidents/vn3npsfml875.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/vn3npsfml875 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:31:54.595Z