# Twilio: Issues with Account Balance Reflection for a Subset of Customers

> Twilio status incident “Issues with Account Balance Reflection for a Subset of Customers” on 2021-04-20: impact minor (vendor’s label), 25 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/vlyr5lntkmdf
Last updated: 2021-04-21T15:33:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-04-20 14:45 UTC · Resolved: 2021-04-21 15:33 UTC · Duration: 25 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/vlyr5lntkmdf](https://status.twilio.com/incidents/vlyr5lntkmdf)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-04-21 15:33 UTC: The issue causing payment processing delays and accounts with inconsistent balances or account statuses has been resolved and payment processing is operating normally at this time. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-04-20 14:45 UTC, resolved after 25 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/vlyr5lntkmdf
- Citation: Twilio, “Issues with Account Balance Reflection for a Subset of Customers” (2021-04-20 14:45 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/vlyr5lntkmdf (CC BY 4.0).
- Markdown link: `[Twilio: Issues with Account Balance Reflection for a Subset of Customers (2021-04-20)](https://rewindex.com/company/twilio/incidents/vlyr5lntkmdf)`


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Canonical: https://rewindex.com/company/twilio/incidents/vlyr5lntkmdf · Markdown: https://rewindex.com/company/twilio/incidents/vlyr5lntkmdf.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/vlyr5lntkmdf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:11:03.281Z