# Twilio: Incoming Voice Calls and Incoming Messages May Have Been Routed to Old Webhooks

> Twilio status incident “Incoming Voice Calls and Incoming Messages May Have Been Routed to Old Webhooks” on 2021-09-20: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/vhmtvy1z9729
Last updated: 2021-09-20T16:45:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-09-20 16:45 UTC · Resolved: 2021-09-20 16:45 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/vhmtvy1z9729](https://status.twilio.com/incidents/vhmtvy1z9729)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-09-20 16:45 UTC: A very small set of customers, who changed their webhooks in Phone Numbers configuration between Friday, Sept 17th 4:30pm PST to Saturday, Sept 18th 3:29am Pacific Time and immediately received a call or message, may have experienced their incoming voice call and incoming messages delivered to old webhooks. The issue has now been resolved and services are full restored.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-09-20 16:45 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/vhmtvy1z9729
- Citation: Twilio, “Incoming Voice Calls and Incoming Messages May Have Been Routed to Old Webhooks” (2021-09-20 16:45 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/vhmtvy1z9729 (CC BY 4.0).
- Markdown link: `[Twilio: Incoming Voice Calls and Incoming Messages May Have Been Routed to Old Webhooks (2021-09-20)](https://rewindex.com/company/twilio/incidents/vhmtvy1z9729)`


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Canonical: https://rewindex.com/company/twilio/incidents/vhmtvy1z9729 · Markdown: https://rewindex.com/company/twilio/incidents/vhmtvy1z9729.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/vhmtvy1z9729 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:00:55.517Z