# Twilio: Chat SDK Connectivity to Twilio Infrastructure in IE1 Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-03-01 10:32 UTC · Resolved: 2021-03-01 11:18 UTC · Duration: 46 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/vd98sz5c5ylw](https://status.twilio.com/incidents/vd98sz5c5ylw)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-03-01 11:18 UTC: We have fully investigated a connection issue for Twilio Chat SDK for customers who host their chat service in IE1 region, the connection is now fully recovered and this incident is resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/twilio/incidents/vd98sz5c5ylw · Markdown: https://rewindex.com/company/twilio/incidents/vd98sz5c5ylw.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/vd98sz5c5ylw · Generated 2026-10-18T10:40:44.684Z