# Twilio: Flex Dialpad Degradation Caused Stuck Tasks

> Twilio status incident “Flex Dialpad Degradation Caused Stuck Tasks” on 2020-11-25: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/v238rmd2fjyq
Last updated: 2020-11-25T03:37:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-11-25 03:37 UTC · Resolved: 2020-11-25 03:37 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/v238rmd2fjyq](https://status.twilio.com/incidents/v238rmd2fjyq)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-11-25 03:37 UTC: Flex Agents who attempted to create an Outbound Call from 1:49pm to 2:04pm PST may have Tasks that are stuck. Symptoms of this would be Flex Agents unable to change their Activity or being unable to receive Inbound Calls. However, Flex Agents would still be able to continue to place Outbound Calls. It is recommended for customers with Tasks in this state to Cancel them to free the capacity of the Flex Agents assigned to them to have the ability to accept Inbound Calls. Customers can also update their Workers with a new Activity while also providing RejectPendingReservations=true to reset their Flex Agent state via API.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-11-25 03:37 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/v238rmd2fjyq
- Citation: Twilio, “Flex Dialpad Degradation Caused Stuck Tasks” (2020-11-25 03:37 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/v238rmd2fjyq (CC BY 4.0).
- Markdown link: `[Twilio: Flex Dialpad Degradation Caused Stuck Tasks (2020-11-25)](https://rewindex.com/company/twilio/incidents/v238rmd2fjyq)`


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Canonical: https://rewindex.com/company/twilio/incidents/v238rmd2fjyq · Markdown: https://rewindex.com/company/twilio/incidents/v238rmd2fjyq.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/v238rmd2fjyq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:55:54.591Z