# Twilio: MMS Delivery Delays Over a Small Subset of Shortcodes in the US

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-07-28 16:45 UTC · Resolved: 2022-07-29 06:06 UTC · Duration: 13 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/sw5jdsjwdftz](https://status.twilio.com/incidents/sw5jdsjwdftz)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Part of an outage event

- [AWS us-east-2 outage, Jul 28, 2022: 25 vendors, 26 incidents](https://rewindex.com/events/2022-07-28-aws-us-east-2)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted −26 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS us-east-2<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 2 blamed AWS<br/>Elastic Cloud, Coralogix, Confluent, Aptible +1"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed AWS<br/>Stream (GetStream)"]:::blames
  root --> h4
  me["Twilio (this incident)<br/>posted −26 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2022-07-29 06:06 UTC: We are no longer experiencing MMS delivery delays over a small subset of short codes in the US. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/twilio/incidents/sw5jdsjwdftz · Markdown: https://rewindex.com/company/twilio/incidents/sw5jdsjwdftz.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/sw5jdsjwdftz · Generated 2026-10-20T02:21:22.747Z